Privacy Policy

The Halcyon Wellness Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit enercleanseex.world or purchase our products.

1. Who We Are

The Halcyon Wellness Pty Ltd
12 Wellness Lane, Melbourne VIC 3000, Australia
Phone: +61 3 9001 4422
Email: privacy@enercleanseex.world

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: full name.
• Contact data: telephone number, email address, delivery address.
• Transaction data: order details, product selection, payment method (we do not store full payment card numbers).
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, device identifiers, pages visited, referral source, session duration.
• Usage data: information about how you use our website and products.
• Marketing and communications data: your preferences regarding receiving communications from us.

We collect this information when you: place an order, submit a contact form, subscribe to communications, or browse our website (via cookies and similar technologies - see our Cookie Policy).

We do not knowingly collect personal information from individuals under the age of 18.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders and manage returns.
• To communicate with you about your order, delivery, and after-sales support.
• To respond to enquiries and complaints.
• To send you marketing communications where you have consented or where permitted by law, with the ability to opt out at any time.
• To improve our website and product offerings through analytics.
• To comply with our legal obligations.
• To detect and prevent fraud and misuse of our services.

4. Legal Bases for Processing

We process your personal information on the following grounds:

• Performance of a contract: to process your order and deliver your product.
• Legitimate interests: to improve our website, prevent fraud, and conduct analytics - balanced against your rights.
• Consent: for marketing communications and non-essential cookies - which you may withdraw at any time.
• Legal obligation: to comply with applicable Australian law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. By default, non-essential cookies are not activated until you provide consent via our cookie banner. For full details, please refer to our Cookie Policy.

We implement Google Consent Mode v2. Advertising and analytics storage remain denied until you explicitly accept. You may update your preferences at any time by clicking the cookie settings link in our footer.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers: delivery carriers, payment processors, email platforms, IT and hosting providers - only to the extent necessary to provide our services, under contractual data-protection obligations.
• Analytics and advertising platforms: such as Google Analytics (subject to your cookie consent choices).
• Legal and regulatory authorities: where required by law or to protect our legal rights.

Where we transfer personal information outside Australia, we take reasonable steps to ensure it receives equivalent protection, including through contractual safeguards.

7. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this policy, or as required by law. Order records are generally retained for 7 years for tax and accounting purposes. Marketing data is held until you unsubscribe or withdraw consent.

8. Your Rights

Under the Australian Privacy Principles and applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to our legal obligations).
• Withdraw consent to marketing or non-essential cookie processing at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your personal information.

To exercise any of these rights, contact us at privacy@enercleanseex.world or in writing at our registered address above. We will respond within 30 days.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses HTTPS encryption. No method of transmission over the internet is completely secure; however, we take commercially reasonable steps to protect your data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact and Complaints

For privacy enquiries or to lodge a complaint with us directly, contact our Privacy Officer:

Email: privacy@enercleanseex.world
Post: Privacy Officer, The Halcyon Wellness Pty Ltd, 12 Wellness Lane, Melbourne VIC 3000, Australia
Phone: +61 3 9001 4422

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992